RETURN POLICY

30-day return period on Products (not including Workshops or Live Events):

Remote Viewing Products will accept returns on all unopened (shrink-wrapped) DVD training products within 30 days from the original ship date. Due to anti-piracy efforts and the potential for illegally copying multimedia, opened products can not be returned. Products being returned should be mailed to the following address. A restocking fee of 15% will be charged on all DVD products.

Remote Viewing Products
P.O. Box 549
Roseville, CA 95678

Workshop & Live Event Cancellation/No-Show Policy:

Due to high demand and limited seating, cancellations MUST be made prior to 30 days before the start of the event and you will be assessed a 50% cancellation fee with the balance being refunded to you. No cancellations are accepted within 30 days of the event. Any No-Shows will be treated as a cancellation with less than 30 days notice and are not subject to any refund.

Refund method:

Refunds are made for unopened (shrink-wrapped) products returned to us in good condition. If you paid by Credit/Debit Card, your card will be refunded within 3 business days of when the product is received back in our office. If you paid by cash, money order or check, you will be sent a refund check within 3 business days of when the product is received back in our office.

Refunds do not include the original cost of shipping the product by either party nor the restocking fee (for products) or cancellation fee (for training or events).

PRIVACY POLICY

Site Visits:

To effectively manage our traffic streams whenever you visit our site(s) through your browser from our servers, we log and record the following information:

  • Your IP address
  • Your browser and version
  • Your operating system
  • The date and time
  • The site from which you came from

    We do not identify this information with specific users or computers. This information is not shared outside of our company or outside of our e-commerce provider. This information cannot be used to identify specific individuals, and is only used for:

  • Website and system administration
  • Research and development
  • Anonymous user analysis
  • Site navigation enhancements

    Email Addresses:

    If you received a mailing from us: (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future or (b) you have registered or purchased or otherwise have an existing relationship with us. The email addresses collected by Remote Viewing Products are NOT sold, rented, or disclosed to any third parties outside of Remote Viewing Products. These addresses may be used strictly by our business for communications and to send out occasional product and marketing announcements, special offers and sales, etc. We respect your time and attention by controlling the frequency of our mailings. Any customer or subscriber may opt-out at anytime.

    Cookies:

    Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, and which your browser may then store on your system. You can set your browser to notify you when you receive a cookie. Doing so will allow you to decide, on a case-by-case basis, whether to accept cookies or not. Our systems and the systems of our e-commerce provider currently mandate that a cookie be stored on our system. Cookies on this site are created to ensure an intuitive and informative web site be displayed on your browser. Our cookies do not store any personal information. Our cookies may also be required by the shopping cart system to enable e-commerce transactions.

    Customers:

    If you purchase products from Remote Viewing Product we record the transaction history to ensure we have an accurate method of contacting customers for shipping notification and if and when an order problem arises. We collect and store:

  • Name
  • Email Address
  • Physical Address
  • Phone Number
  • Credit Card Information (For added security purposes, this is retained only for transaction processes and not long term. You must provide new credit card information for each order.) Please note, for security purposes and PCI complience, we DO NOT store your entire credit card information.

    If you have questions regarding our privacy policies, or require assistance in opting out of our email lists, please contact:

    Remote Viewing Products customer service department at 866-607-8439.